What this women experienced during her job as a cashier a
few years ago, she will never forget:
"A few years back I was working at an office supplies
store. I wanted to earn a little income while studying for my bachelor's and
also like the job and my colleagues. The busiest time was always
"back-to-school", when parents wanted to buy all of the school
supplies for their children. Even the managers worked at the registers to try
and cope with the large crowds. One day an upper-class woman with bleached
blonde hair and a designer purse came up to me at the register. She threw her
stuff on the counter and proceeded to toss her coupons at me. I smiled at her
through gritted teeth and asked if she'd managed to find everything that she
needed okay. She completely ignored me and typed on her phone, while her
daughter, who was about 7, should quietly next to her.
I scanned the items and her coupons then realized that one
of the coupons had already expired - over a year ago! Apart from that, the
coupon was not applicable for the item that she wished to purchase. As I
politely informed her, she argued: "But why? It is a coupon and you should
accept any coupon that a customer gives you!" None of the explanations
that I offered helped, she got really angry: "I'd like to speak to your
manager, I don't have time for this crap!"
I motioned to my manager to come over from where he was
standing nearby. While he was on his way over the woman leant down to her
daughter and said in a sarcastically sweet voice: "See honey? This is why
you should go to college and get an education so that you don't end up working
on the register like her!"
What did she just say? My face turned bright red and tears
started forming in my eyes as I muttered that I was, in fact, attending college
and that this was a part-time job. At this moment, my manager arrived behind me
and quietly asked the lady to repeat herself. With a smug look on her face, she
repeated her comment and continued to explain that the customer is ALWAYS right
and that the coupon needed to be applied.
My manager stood there for a few seconds and looked at her
before taking all of her items back out of their bags. "What the hell are
you doing?" she screeched. My manager calmly replied: "I won't let
you stand here and ridicule and abuse my employees. I am going to ask you to
leave. We no longer wish to do business with you." The woman looked at us dumbstruck and red in
the face, as all of the customers in the line stared at her. She started to cry
and threw an enormous tantrum. Her 7-year-old daughter behaved better than this
grown woman!
She snatched up her purse, all the coupons and grabbed her
daughter's hand and stormed out of the shop screaming: "I AM NEVER COMING
BACK HERE AGAIN! I AM GOING TO CALL YOUR BOSS AND HAVE YOU ALL FIRED! DON'T YOU
KNOW WHO I AM?" My manager chuckled and then told me that I could go and
take a breather - probably because by that point I must have looked like I'd
seen a ghost."
What a reaction from the manager - everyone wants a superior
like him!
Source : Hefty